IMPORTANT LEGAL NOTICE
CarTrawler facilitates bookings for vehicle rental services. CarTrawler does not provide any vehicle rental introductory services and does not own or operate any vehicle rental companies. Your contract for vehicle rental will be between you and the rental vehicle provider. The terms and conditions of the rental agreement between you and the rental vehicle provider are available on this booking engine when you select the vehicle type and insert the other relevant information. CarTrawler makes no warranty or representation in relation to any rental vehicle provider or any vehicle rented by any rental vehicle provider. It is the rental vehicle provider’s sole responsibility to provide you with a rental vehicle rented on this booking engine.
Fees and Charges
The credit card/administration charge if any which CarTrawler charges you is non refundable in all circumstances. It is the responsibility of the rental vehicle provider to process your reservation correctly. The accuracy of any quote for renting a vehicle provided by this booking engine and any booking made on this booking engine depends on the details you provide on this booking engine.
While CarTrawler endeavours to ensure that the booking engine is normally available 24 hours a day, CarTrawler shall not be liable if for any reason the booking engine is unavailable at any time or for any period. Access to the booking engine may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond CarTrawler’s control.
In the event of a dispute between CarTrawler and you, our liability to you, if any, is limited to the amount of our introductory service fee you paid when booking the vehicle.
NO UNLAWFUL OR PROHIBITED USE
AGE AND RESPONSIBILITY
By using this booking engine you confirm that you are of sufficient legal age to use this booking engine and create binding legal obligations for any liability you may incur as a result of the use of this booking engine. In using this booking engine you understand that you are responsible, financially and otherwise, for all uses of this booking engine by you and those using your login information. CarTrawler recommend you protect your login information.
LINKS TO THIRD PARTY SITES
This booking engine may contain links to resources located on servers or websites operated by parties other than CarTrawler. If you use these links, you leave this booking engine (website). Such hyperlinks are provided for your reference and convenience only. The inclusion of hyperlinks on this booking engine to other websites or servers does not imply any endorsement of the material on such websites or servers (including but not limited to material relating to travel information or services) or any association with their operators. CarTrawler does not control and is not responsible for such websites or the servers or the parties operating such websites or servers and accordingly CarTrawler accepts no responsibility or liability for any material contained on those servers or websites, or the accuracy or legality of information contained on other websites or servers. You will need to use your own discretion when communicating and utilising services from these other websites or servers. If you decide to access any of the third party websites linked to this booking engine (website), you do so entirely at your own risk.
Please read the following conditions which apply to reservations/bookings made by you for vehicle rental through this booking engine.
A. Making a Booking
CarTrawler operates globally, so there are three types of business payment models when making a booking as described below:
The payment model for your booking is dependant upon the location and/or rental vehicle provider used and you will be informed of any up front payment prior to completing your booking. Where applicable you are responsible for paying the balance owing to the rental vehicle provider. At all times you are responsible for payment of any additional services/costs requested by you and you are responsible for any other service charges applied by said rental vehicle provider. You must use a credit card or debit card or PayPal to avail of the introductory service provided by this booking engine. Please note that not all rental vehicle providers will accept debit cards or paypal. On making a booking with your credit, debit card or PayPal through this booking engine, you agree that if the booking is cancelled less than 48 hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine, the monies transacted (booking deposit and our introductory service fee will be retained by CarTrawler and will not be refundable. If the entire rental amount has also been paid, CarTrawler will retain 3 days rental and introductory service fee and will not be responsible for providing a refund of the rental amount and you hereby acknowledge that CarTrawler has no liability to refund the total rental amount in any circumstances. If you need to make any alterations to your booking CarTrawler must receive a communication through CarTrawler Support from you through the booking engine clearly informing CarTrawler of the precise details of such alteration. CarTrawler does not guarantee said alterations can be processed; however every effort will be made to meet with a favourable outcome. Alterations cannot be processed after collection of the vehicle. CarTrawler is unable to offer you a refund if you end your rental early. In the event that you require to extend the rental period after the collection of your rented vehicle (dates not covered by the CarTrawler voucher), you must pay directly to the car rental agency the local rental rates prevailing at that time. On making a booking/reservation it is your responsibility to inform the rental vehicle provider if necessary of any physical or mental condition relevant to vehicle rental. In the event of an accident, there may be insurance implications if you fail to inform the rental vehicle provider of the condition. You will be required to present on collection of your rented vehicle, a full drivers license (UK Licenses two parts) from country of origin, a valid passport and a valid credit card in renters (drivers) name. In the event of a failure to present the required documents, the car rental agent may refuse the car and no funds paid will be reimbursed to you. If you make a booking but do not collect the vehicle, no funds paid will be reimbursed. Please be advised that in the event of a delayed arrival it is the customer’s responsibility to contact car rental agent. In the event of a flight cancellations or delay, CarTrawler will not be held responsible for the funds paid. The refunds must be claimed from the holiday insurance.
B. Confirmation of Booking
When your booking is confirmed, CarTrawler will issue the booking confirmation on behalf of the rental vehicle provider for each booking, but does not undertake to include charges for additional services or details of the service charge or taxes charged by the rental vehicle provider or additional services requested by you at the collection point. CarTrawler recommends that you thoroughly check the details of the booking e.g. country, location and period of rental. If there are any discrepancies, you should immediately send a communication through our Website engine clearly informing CarTrawler of the exact details of such discrepancy. CarTrawler advises that you read and comply with the rental vehicle provider’s terms and conditions (which are available on this booking engine but may be changed by the rental vehicle provider from time to time) upon which the rental vehicle provider makes the reserved vehicle available to you upon receipt of the booking confirmation. The reservation numbers included on the booking confirmation should be quoted in all enquiries, cancellation or modification of the booking.
Cancellation of a booking must be made a minimum of forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine. If you wish to cancel a booking, the only accepted method is through our Cartrawler Website . Do not cancel your booking with the car rental agent directly as additional fees may apply. In the event of a cancellation notice of which is received by CarTrawler within seven (7) days of the car rental booking date and at least forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine all funds will be reimbursed. In the event of a cancellation notice of which is received by CarTrawler outside seven (7) days of the car rental booking date and at least forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine all funds except a cancellation handling/ administration fee of € 25.00 and the non-refundable Administration Charge (Card processing fee) where applicable, will be reimbursed. In the event of a cancellation notice of which is received by CarTrawler less than forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine no funds paid will be reimbursed to you, unless the entire rental amount has also been pre paid CarTrawler will retain 3 days rental and Administration Charge (Card processing fee) where applicable. In the event of a cancellation of a booking when the entire rental amount is payable on arrival, there is no fee for a cancellation but you still need to cancel your reservation through ourCartrawler Website .
In the event that you cancel or amend a credit/debit card booking CarTrawler will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment (as applicable).
CarTrawler makes every effort to ensure that prices quoted at the time a booking is made on this booking engine are accurate in all material respects. Nonetheless CarTrawler reserves the right to amend the price quoted at the time a booking is made in the event of a manifest or patent error in the price quoted. CarTrawler will endeavour to notify the customer as soon as reasonably practicable in the event that a price quoted at the time of booking is incorrect. In the event of a change of price quoted at the time of booking the customer may elect to pay the amended price or alternatively the customer will be entitled to a refund of all sums paid. The foreign exchange rates used by CarTrawler to display prices in the currency chosen by the consumer are updated frequently. Foreign exchanges rates used by your credit card company may vary. CarTrawler cannot be held responsible for any discrepancy between the price displayed by CarTrawler and the amount charged by your credit card company due to the rate of exchange used.
E. Complaints Procedure:
Complaints are accepted in writing only and must be logged to CarTrawler Support and received within 30 days of ompletion (drop-off date of the rental vehicle). Complaints received after this period will not be processed.
NO LIABILITY IN CREDIT CARD OR DEBIT CARD TRANSACTIONS
CarTrawler endeavours to ensure that all credit card and debit card transactions on this booking engine are secure. HOWEVER, if unauthorised charges appear on your credit card or debit card statement for any card used on this booking engine at any time during or after you make your reservation, conduct your transaction or disclose your card details on this booking engine, CarTrawler shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have. Please note this booking engine is VeriSign secured.